Return & Refund Policy

Last updated: September 2026

At BuySmart.lk, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Return requests must be initiated within 7 calendar days of receiving your package.
• The item must be unused, unwashed, and in the same original condition that you received it.
• The item must be in its original packaging with tags/labels intact.

2. Damaged or Defective Items

If you receive a defective or damaged product, please inform us within 48 hours of delivery with photographic evidence via WhatsApp (+94 76 561 4554) or email (info@buysmart.lk). We will arrange a replacement or full refund free of charge.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds are processed as follows:

• Online Payments (PayHere): Refunded directly back to the original payment method/card within 3–7 working days depending on your bank.
• Cash on Delivery (COD): Refunded via direct bank deposit to your designated bank account within 2–3 working days.